Refund & Cancellation Policy

Every account starts on the Free plan with 1,000 daily queries and full access to the detection engine. We strongly recommend evaluating the API on the Free plan before purchasing, since paid plans differ only in volume and convenience features.

• Cancel at any time from Dashboard → Settings, or by emailing support@guarda.net.
• Cancellation stops future renewals. Your plan stays active until the end of the period you already paid for.
• We do not charge cancellation fees and no notice period is required.

If you are not satisfied with your first paid subscription period, contact us within 14 days of that first payment and we will refund it in full, provided usage in that period stayed below 20% of the plan's included volume. Refunds are returned to the original payment method (card via Stripe, or PayPal) within 5–10 business days.

Renewals are non-refundable once the new period has started, except where required by law. If a renewal was clearly unintended (for example you cancelled but were still charged, or you were double-charged), email us within 30 days and we will refund it.

If a verified outage or defect on our side prevents you from using the API for a meaningful part of a billing period, we will issue a pro-rata credit or refund for the affected time. Incidents are published on our status page.

• Accounts terminated for breaching the Acceptable Use Policy.
• Dissatisfaction with detection results that are within documented accuracy expectations, after substantial usage.
• Charges older than 30 days that were not raised with support.

Please contact support@guarda.net before opening a dispute with your bank or PayPal — almost every billing issue is resolved within one business day. Our charges appear on statements under our registered business name shown on the contact page.